How long does shipping take?

Standard shipping: 7-15 business days (US). Express: 3-7 days. See our Shipping Information page for international delivery times.

How can I track my order?

You'll receive an email with tracking number once shipped. Allow 24-48 hours for tracking to update.

Do you offer free shipping?

Yes! Free standard shipping on US orders over $50. International free shipping threshold varies by destination ($55-80).

Can I change or cancel my order?

Contact us at support@crystalnana.com within 2 hours of placing your order.

What is your return policy?

30-day return policy. Items must be unused, in original packaging. Custom/personalized items are non-returnable unless defective.

How do I return an item?

Email support@crystalnana.com with your order number. We'll provide a return label and process your refund within 5-7 business days of receiving the item.

What if my item arrives damaged?

Contact us within 48 hours with photos of the damage. We'll send a replacement or full refund immediately.

Are your crystals genuine?

Absolutely! We source only authentic, natural crystals from trusted suppliers worldwide. We never sell synthetic or fake crystals.

Why does my crystal look different from photos?

Each crystal is unique! Natural variations in color, pattern, and shape are normal - that's what makes your piece one-of-a-kind.

How do I choose the right crystal?

Trust your intuition! Many people feel naturally drawn to certain crystals. You can also choose based on the crystal's healing properties - check our product descriptions for guidance.

Raw vs. polished crystals?

Raw crystals are natural and unpolished. Polished crystals are tumbled for smooth surfaces. Both are energetically powerful - it's personal preference!

How do I cleanse my crystals?

• Smudging with sage or palo santo
• Sound cleansing with singing bowls
• Moonlight (overnight under full moon)
• Brief sunlight exposure
• Running cool water (not for all stones)
• Burial in earth or salt

How often should I cleanse?

Cleanse when you first receive your crystal, then weekly for jewelry, monthly for display pieces, or whenever you feel it needs refreshing.

Can crystals go in water?

Not all! Avoid water with: Selenite, Malachite, Fluorite, Calcite, Angelite, Kyanite, and stones with hardness below 5. When in doubt, use smudging or sound cleansing.

How do I care for crystal jewelry?

• Remove before swimming/showering/exercising
• Store in soft pouch or jewelry box
• Avoid perfumes, lotions, chemicals
• Clean with soft, dry cloth

Will the metal tarnish?

Sterling silver and gold-plated pieces may tarnish over time. Store in airtight containers to minimize tarnish. Use a polishing cloth to restore shine.

What payment methods do you accept?

All major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are SSL-encrypted for security.

Do you offer gift cards?

Yes! Available in $25, $50, $75, and $100. Delivered via email and never expire.

Still Have Questions?

Our customer support team is here to help!

📧 support@crystalnana.com
📞 +1 (555) 123-4567
🕐 Mon-Fri, 9 AM - 6 PM (HKT)

We typically respond within 24 hours