Shipping Information
At Crystal Nana, we want you to receive your healing crystals as quickly and safely as possible.
Order Processing Time
Processing Time: 1-3 business days
Order Cut-off: Orders before 2:00 PM (HKT) processed same day
Holidays: May be delayed during holidays and sales
Shipping Times & Rates
| Destination | Standard | Express | Free Shipping |
|---|---|---|---|
| United States | 7-15 days $4.99 |
3-7 days $12.99 |
Over $50 |
| Canada | 10-20 days $6.99 |
5-10 days $16.99 |
Over $60 |
| United Kingdom | 10-18 days $5.99 |
5-8 days $14.99 |
Over $55 |
| Europe | 12-22 days $6.99 |
7-12 days $18.99 |
Over $65 |
| Australia/NZ | 10-20 days $6.99 |
5-10 days $15.99 |
Over $60 |
| Rest of World | 15-30 days $8.99 |
7-15 days $22.99 |
Over $80 |
* Shipping times are estimates and may vary due to customs, holidays, or other factors.
Order Tracking
Once shipped, you'll receive an email with tracking number. You can also track in your Crystal Nana account or use the carrier's website.
Note: Tracking info may take 24-48 hours to update. Contact us if you haven't received tracking within 5 business days.
Crystal Care During Shipping
- Each crystal is individually wrapped for protection
- Fragile items marked and handled with care
- Eco-friendly packaging materials used
- Jewelry comes in beautiful gift box
International Shipping
- Customs Duties: Customer responsible for import taxes/fees
- Delays: Customs processing may cause delays
- Restrictions: Check local regulations for crystal imports
FAQs
Can I change my shipping address?
Contact support@crystalnana.com before shipment. Cannot modify once shipped.
What if my package is lost or damaged?
Contact us within 48 hours with photos for replacement or refund.
Do you ship to PO boxes?
Yes, via USPS for US orders. Express may not be available.
Need Help?
Email: support@crystalnana.com
Hours: Mon-Fri, 9 AM - 6 PM (HKT)