Terms

Terms of Service

Last Updated: March 16, 2026

Overview

This website is operated by CrystalNana. Throughout the site, the terms "we", "us", and "our" refer to CrystalNana. Crystal Nana offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions. Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these terms, please do not use our website.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. If you are under this age, you may not use our website or services.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to our Services.

General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • You understand that your content may be transferred unencrypted and involve transmissions over various networks.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
  • We may remove or edit content at our sole discretion.
  • We reserve the right to modify or discontinue the Service at any time without notice.
  • We shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of the Service.

Products & Services

We make every effort to display as accurately as possible the colors, features, specifications, and details of products available on the Site. However, we do not guarantee that your computer monitor's display of any color will be accurate.

All products are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice.

Natural Crystal Variations

At Crystal Nana, we celebrate the natural beauty of genuine crystals. Each crystal is unique, and variations in color, pattern, size, and texture are normal characteristics of natural stones. These variations are not considered defects but rather proof of the authenticity of your crystal jewelry.

Pricing & Payment

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

We reserve the right to limit the quantity of items purchased per person, per household, or per order. These restrictions may be applicable to orders placed by the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

All payments are processed securely through our payment providers. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.

Intellectual Property

All content included on this website, such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Crystal Nana or its content suppliers and is protected by international copyright laws.

The compilation of all content on this site is the exclusive property of Crystal Nana and is protected by international copyright laws. All software used on this site is the property of Crystal Nana or its software suppliers and is protected by international copyright laws.

You may not use, reproduce, distribute, or create derivative works from any content on this website without our express written permission.

User Accounts

When you create an account with us, you must provide us with accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.

Account Responsibilities:

  • Keep your login credentials secure
  • Notify us immediately of any unauthorized use
  • Ensure your account information is up to date
  • Accept responsibility for all activities under your account

Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see our Privacy Policy page.

We respect your privacy and are committed to protecting your personal information. We collect only the information necessary to process your orders and improve your shopping experience.

Returns & Refunds

Our return and refund policy is separate from these Terms of Service. For detailed information about our return and refund policies, please visit our Returns & Exchanges page.

We want you to be completely happy with your crystal purchase. If you have any concerns about your order, please contact our customer service team.

Limitation of Liability

Crystal Nana shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your transmissions or content

In no event shall our aggregate liability exceed the amount you paid us in the twelve (12) month period prior to any claim giving rise to such liability.

Indemnification

You agree to indemnify, defend, and hold harmless Crystal Nana and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

We reserve the right, at our sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate in asserting any available defenses.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Crystal Nana operates, without regard to conflicts of law principles.

Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration or in the courts of the applicable jurisdiction, as determined by Crystal Nana.

Changes to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and Crystal Nana regarding your use of our website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

Questions About Terms?

If you have any questions about these Terms of Service, please contact us.

📧 Email: support@crystalnana.com
💬 Hours: Monday - Friday, 9 AM - 6 PM (HKT)

We typically respond within 24 hours